When You Contact Us for the First Time

By Phone

When you call our office for the first time, follow the prompts for “First Time Callers” to leave a voicemail. Please leave your name, telephone number, and suggestions for good times to reach you. Our Intake Coordinator will return your call as soon as possible.

Once our Intake Coordinator reaches you, she/he will ask you for several pieces of information to assist in getting you connected to the best therapist for your situation.

Our Intake Coordinator will review the following information:

  • In general terms, why are you seeking counseling? (We want you to have a therapist who is an expert in your area of concern.)
  • In choosing a therapist, do you have a gender preference? (You may know that you want a male or female therapist; but if this is not an issue, that gives you more options.)
  • Which location would you prefer? (See Contact & Location.)
  • Are there limitations as to when you can schedule an appointment?
  • Are you planning to use a health insurance benefit? If so, please be prepared to provide the information found on your insurance card.*
  • Are there any special needs related to language, culture and/or building accessibility? A Spanish-speaking therapist is available and both of our offices are handicap accessible.

By Email

If you prefer corresponding via email, you can reach our Intake Coordinator at info@springtreecounseling.com.

Please include the above information in your email, as well as any other questions/comments you may have.

If you are using an insurance benefit, we strongly recommend that you talk with your insurance company and/or your employer prior to your first appointment to gain a full understanding of your benefits. You can use the following document to help gather the relevant information: Client’s Guide to Verifying Insurance. (See also Insurance Considerations.)

Our office staff will verify the information you provided to ensure Spring Tree Counseling is in-network and give you the best estimation of your out-of-pocket costs. We do our best to ensure that there are no surprises, but, in spite of our best efforts, insurance companies occasionally do not handle things the way we expected or sometimes even the way they indicated. If that happens, you remain responsible for your bill, and we will work with you to fulfill your financial obligation.

After you schedule your first appointment, your therapist will send you a link to complete the Intake Forms online. However, if you would prefer to view or complete a paper version of these forms, you can download the links on our Client Forms page. These can also be provided to you at your first appointment.

Got Questions?
Send a Message!

Please limit information provided to contact information only as this form is not deemed secure. You acknowledge and accept the risks of this communication. When you set up a session with one of our counselors, we will connect you to our secure and HIPAA compliant portal for entering confidential and Personal Health Information.



1007 Church St, Suite 302,
Evanston, IL 60201

info@springtreecounseling.com
847-492-1938