When You Contact Us for the First Time
When you call our office for the first time, follow the prompts for “First Time Callers” to leave a voicemail. Please leave your name, telephone number, and suggestions for good times to reach you. Our Intake Coordinator will return your call as soon as possible.
Once the Intake Coordinator reaches you, she/he will ask you for several pieces of information to assist in getting you connected to the best therapist for your situation.
Our Intake Coordinator will review the following information:
- In general terms, why are you seeking counseling? (We want you to have a therapist who is an expert in your area of concern.)
- In choosing a therapist, do you have a gender preference? (You may know that you want a male or female therapist; but if this is not an issue, that gives you more options.)
- Which location would you prefer? (See Contact & Location)
- Are there limitations as to when you can schedule an appointment?
- Are you planning to use a health insurance benefit? If so, please be prepared to provide the information found on your insurance card.*
- Are there any special needs related to language, culture and/or building accessibility? A Spanish-speaking therapist is available and both of our offices are handicap accessible.
If you prefer corresponding via email, you can reach the Intake Coordinator at firstname.lastname@example.org.
Please include the information above in your email, as well as any other questions/comments you may have.
*If you are using an insurance benefit, we strongly recommend that you talk with your insurance company and/or your employer prior to your first appointment to gain a full understanding of your benefits. You can use the following document to help gather the relevant information: Client's Guide to Verifying Benefits (PDF). (See also Insurance Considerations)
Our office staff will also call your insurance company after your first appointment to verify the information you provided to ensure Spring Tree Counseling is in-network, as well as any deductible and co-pay information. We do our best to insure that there are no surprises; but, in spite of our best efforts, insurance companies occasionally do not handle things the way we expected or sometimes even the way they said they would. If that happens, you remain responsible for your bill and we will work with you to fulfill your financial obligation.